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Amazon managers found that an employee who happened to work in France had filled out a field incorrectly and more than 50,000 items got flipped over to be flagged as "adult," the source said. (Technically, the flag for adult content was flipped from 'false' to 'true.')
"It's no big policy change, just some field that's been around forever filled out incorrectly," the source said.
Q: Was the problem with a French programmer? Can you illuminate what you think happened?
Daisey: Someone was editing the category systems inside of Amazon.fr, made an error, and that system is global, so it propagated everywhere. I have no insight as to anyone's nationality, or whether it was a language gap, or anything of that nature.
Authors such as Jaci Burton, Maya Banks, Larissa Ione and Stephanie Tyler have reported that since being stripped of their sales rankings, their titles are no longer found in searches on Amazon.com. MetaWriter is also compiling a list of titles that have been stripped of their sales rank.
When pressed for a reason, Amazon.com’s customer service department told YA author Mark Probst:In consideration of our entire customer base, we exclude “adult” material from appearing in some searches and best seller lists. Since these lists are generated using sales ranks, adult materials must also be excluded from that feature.